Terms and Conditions

Pet Loss & Grief Support Services – UK

About Rainbow Moments
Rainbow Moments is a one-woman service run by me, Michelle Giles — a certified Pet Loss & Grief Support Specialist (Diploma with Distinction). I also run Meow Moments Cat Sitters and have supported many clients through the heartbreak of losing a beloved pet. I offer gentle, down-to-earth support to help you feel heard, understood, and a little less alone in your grief.

Support is available via FaceTime, WhatsApp, Zoom, Google Meet, or even by text. In-person sessions may be available in South West London — please enquire.

Services Offered

  • Free 15-minute discovery calls
  • One-to-one grief support sessions (45–60 minutes)
  • Pre-loss (anticipatory grief) support
  • Memory & remembrance guidance
  • Support around euthanasia decisions
  • Grief support for missing pets or rehoming

Booking & Payment
All sessions must be booked via the website or booking link.
Sessions are only confirmed once full payment is received by bank transfer.
After booking, your session will be marked as pending until payment has cleared.
Bank details will be provided during the booking process.

Cancellations & Rescheduling
You can reschedule with at least 24 hours’ notice (subject to availability).
Cancellations made with less than 24 hours’ notice are non-refundable.
If I’m unable to attend your confirmed session, I will offer you a full refund or reschedule — whichever works best for you.

Important Disclaimers
Rainbow Moments is not a crisis or emergency service. If you are in urgent need of help, please contact your GP, Samaritans (116 123), or emergency services.
This is not a clinical therapy service. My support is based on training, experience, and compassion — it’s a space to be heard, understood, and supported.

Confidentiality
What you share with me stays private, unless there is a legal requirement to report (e.g. risk of harm).
I may take brief notes to support our sessions. These are securely stored and never shared.

Data Protection
Your information is only used to manage bookings and provide support.
All data is stored securely and never passed to third parties.
By using my services, you agree to the use of your data as outlined here and in my Privacy Policy.

Availability
Sessions are generally available weekday afternoons, evenings, and some weekends.
Local in-person support may be available for vet visits or memorials — please contact me to discuss.